About · methodology

Trust & methodology

NEO is built for UK workplaces. This page explains what we draw on, how we keep it current, and what NEO will never do.

Source base

Equality Act 2010 and EHRC Employment Code of Practice
ACAS guidance on neurodiversity at work
NICE NG87 (ADHD) and CG142 (autism in adults)
gov.uk — Access to Work, reasonable adjustments
NHS England Right to Choose framework
UK GDPR — special-category data handling

Inclusive-design rules

Every NEO answer follows Doc 04 Inclusive Design Standards: plain UK English, ≤20 words per sentence, one question per turn, progressive disclosure, strengths-based framing, and a one-line summary at the end.

Review cadence

Every knowledge-base document carries a Reviewed on date and a named reviewer. We re-check legal and clinical content every six months, and immediately when UK statute or NICE guidance changes.

What NEO will not do

Diagnose any condition
Prescribe or recommend medication
Give legal advice on a specific case
Process special-category data without consent
Replace a person — there is always a human path

Data & privacy

Information about neurodivergence is special-category data under UK GDPR. Chats are stored against your account so you can return to them; only you and the NEO admin team can read them, and the admin team only reads them for safety and quality review.

Questions about a source or a review date? Email us or ask the assistant.